Privacy Policy

Home / Policies / Privacy

Last updated: 01 January 2026

This Privacy Policy describes how Mumbai Trekizens ("we", "our" or "us") collects, uses, and protects the personal information of visitors and customers on mumbaitrekizens.com.

1. Information We Collect

  • Booking data: Name, email, phone, gender, date of birth, ID number, food preference, emergency contact.
  • Payment data: Processed by our payment gateway (Razorpay). We do not store card details on our servers.
  • Website usage: Cookies, IP address, device information, pages visited, referring URL.
  • Communications: Emails, WhatsApp messages, call recordings for customer service quality.

2. How We Use It

  • To confirm your booking and communicate event details
  • To meet safety and regulatory requirements (ID verification at base villages)
  • To send transactional emails (booking, reminders, invoices)
  • To personalise offers and communications, only if you have opted in
  • To improve our website and service quality

3. Sharing of Information

We share limited personal data with:

  • Payment processors (Razorpay) to enable payments
  • On-ground partners (transport, homestays, permits) — name and count only
  • Government authorities when required by law (forest permits, ID verification)

We do not sell your data to third parties for marketing.

4. Data Retention

We retain personal data for as long as necessary for legal, accounting or event-safety purposes — typically 7 years for financial records. You can request deletion of your account and marketing history at any time.

5. Cookies

We use essential cookies to keep your session active and analytics cookies (Google Analytics) to understand website usage. You can disable non-essential cookies from your browser settings.

6. Your Rights

  • Request a copy of the data we hold about you
  • Correct any inaccurate personal information
  • Request deletion of your account and marketing data
  • Opt out of marketing emails at any time (unsubscribe link in every email)

Write to mumbaitrekizens@gmail.com to exercise any of these rights.

7. Security

We follow industry-standard security practices — encrypted connections (HTTPS), access controls, and periodic security reviews. However, no method of transmission over the internet is 100% secure — we cannot guarantee absolute security.

8. Children

Our services are directed at users aged 14 and above. Personal data of minors is only accepted with the consent of a parent or guardian.

9. Changes

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users.

10. Contact

For any privacy-related inquiry, write to mumbaitrekizens@gmail.com.